Customer satisfaction is our top priority at WeHi Disposablee. If you are not fully satisfied with your purchase, our refund and return policy is here to make the process simple and fair.
Eligibility for Returns:
- Products must be returned within 14 days of delivery.
- Items should be unused, unopened, and in their original packaging.
- Returns are only accepted for items purchased directly from our official website.
Defective or Damaged Items:
If you receive a product that is damaged, defective, or not functioning as intended, please contact our support team immediately. We may require photo or video proof to process the claim. Once approved, you will be eligible for a replacement or full refund.
Non-Returnable Items:
For safety and hygiene reasons, opened or used disposable vapes cannot be returned unless they arrived defective.
Refund Timeline:
Once your return is received and inspected, we will notify you via email regarding approval or rejection of the refund. Approved refunds are processed within 5–7 business days, and the amount will be credited back to your original payment method.
How to Initiate a Return:
Simply contact our customer service team with your order number and reason for return. We will guide you through the steps to ensure a smooth and hassle-free process.